VAULT BLINDS

WARRANTY

LIMITED LIFETIME WARRANTY

Vault Blinds stands behind the quality of every product we sell. All Vault Blinds window coverings are covered by our Limited Lifetime Warranty against defects in materials and workmanship under normal use and conditions.

PRODUCT WARRANTY COVERAGE

Materials & Workmanship — Lifetime

All Vault Blinds products are warranted against defects in materials and workmanship for the lifetime of the product. This includes headrails, bottom rails, brackets, cord locks, tilt mechanisms, and all structural components. If any component fails due to a manufacturing defect, we will repair or replace it at no charge.

Fabric Warranty — 7 Years

All fabrics are warranted against fading, discolouration, and deterioration for seven (7) years from the date of purchase. This covers all honeycomb cellular, zebra, roller shade, dual sheer, and dream drape fabrics under normal indoor use and exposure conditions.

Motorized Components — 5 Years

All motorized lift systems, including motors, receivers, remote controls, and electronic components, are warranted for five (5) years from the date of purchase. This covers motor failure, receiver malfunction, and electronic component defects under normal residential use.

Cordless & Spring Systems — 5 Years

Cordless lift mechanisms and spring-assisted systems are warranted for five (5) years against spring failure, mechanism binding, and lift system defects.

WHAT IS NOT COVERED

• Damage caused by improper installation, misuse, abuse, or accident
• Normal wear and tear including minor fraying at cut edges
• Damage from exposure to extreme heat, moisture, or direct outdoor elements
• Colour variations between samples and finished products (minor variations are inherent in fabric manufacturing)
• Products that have been altered, modified, or repaired by anyone other than Vault Blinds
• Damage caused by pets, children, or third parties
• Commercial or non-residential installations (separate commercial warranty available)

HOW TO MAKE A WARRANTY CLAIM

To initiate a warranty claim, please contact us with the following information:

1. Your order number and date of purchase
2. A description of the defect or issue
3. Photos clearly showing the problem
4. Your contact information

We will review your claim within 2-3 business days and provide a resolution. If the product is covered under warranty, we will arrange for repair or replacement at no cost to you, including shipping.